Customer Satisfaction Survey

• What was it about our company that made you chose us? Neighbor recommended you.
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Sterling Pool Service has helped me with my pool for the last 7 years from resurfacing to filter changes. Each service is done on time, in a professional manner. They are friendly on the phone and in person. I couldn't ask for a better team to help me with my pool.

• What was it about our company that made you chose us? We needed someone to fix a broken filter and used our Home Warranty Company
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Kevin and all of the staff at Sterling Pools have been amazing from Day 1. We did not search out this company, they were assigned to us from a Home Warranty claim. Best thing that could have happened. They have been amazing to work with and our pool always gets cleaned on time and chemicals added appropriately. They also schedule the every 6 month filter clean way in advance so there are no surprises. Top notch company!!

• What was it about our company that made you chose us? Prior Referral
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Very Competitive Pricing!

Sterling pools is great. Been with them 5 years. Pool/spa is always ready to use. Office people are friendly, knowledgeable and timely on responses. My clearer is professional and is always willing to answer any questions.

I've been using Sterling pools for over six years now. They are always consistent and all aspects of work they do for my pool. I have yet to find another company like them.

We have used Sterling for over 20 years to repair our pool equipment. Someone ran through our fence and into our pool equipment during the winter just before a freeze. Sterling had a very short time to replace almost all the pool equipment before the freeze came. He worked long hours and also located a heater just so my pool pipes wouldn't freeze and break when the temps got below freezing. I found Sterling will do whatever it takes to satisfy their customers.

• What was it about our company that made you chose us?
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: I have been a Sterling Pool customer for several years and they have always provided outstanding service. If parts are needed, I always have a clear explanation of what is needed and why, also how long it will take if they need to order a part. Highly recommend Sterling Pool Services

If you are looking for a pool service that is honest, that cares about their customers, and keeps them informed of everything they do, Sterling is the one for you. They are wonderful.

• What was it about our company that made you chose us? Reviews
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Great service and communication.

I have used Sterling Pool for over 20 years. They have also responded right away and have been able to fix every problem. One time someone ran through my fence and into my pool equipment during the winter. All of the equipment and pipes were busted. It was going to freeze within three days over a weekend. Sterling worked long hours and Saturday to make sure the pool equipment was working and the pipes would not freeze. Sterling will always be my pool repair man.

Kevin and his team at Sterling are awesome!! They provide great customer service every time. We let our pool go during the winter and they work their magic to turn our brown pool into a beautiful blue. Thanks Kevin and team!

Took care of my issue in a timely manner. Did not try to upsell, but did ask questions about the pool, pool system and how things were going. Answered all the questions that I asked. Over all the service was great, actually exceptional.

I have been a customer of Sterling pool for over 30 years (I know them very well). I have been extremely satisfied with their monthly services and repair work. I have engaged them for repairs to my pumps, lights, timers and pool deck repairs. I am more than satisfied with the work performed and the prices were competitive and reasonable. The crew is very easy to work with, they respond very quickly when there is a problem.

I have been a customer of Sterling pool for over 30 years (I know them very well). I have been extremely satisfied with their monthly services and repair work. I have engaged them for repairs to my pumps, lights, timers and pool deck repairs. I am more than satisfied with the work performed and the prices were competitive and reasonable. The crew is very easy to work with, they respond very quickly when there is a problem.

Took care of my issue in a timely manner. Did not try to upsell, but did ask questions about the pool, pool system and how things were going. Answered all the questions that I asked. Over all the service was great, actually exceptional.

• What was it about our company that made you chose us? Local with good reviews. Did not want to be outsourced.
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Great service. Did not try to sell us anything that we did not need. Did ask if we had concerns about pool, system, decking. Would definitely use again

• What was it about our company that made you chose us? Reviews and how long in business
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: This is way overdue. Theyve maintained my pool and done repairs for many years. I`ve always found them to be honest. Kevin owns the company and he knows pools! My technician does a great job and the office staff is real nice. I will have them replaster my pool this year because I know I can trust them.

We have used Sterling Pool Service for over 15 years. They have always be responsive to us as customers. Really nice people

We have used Sterling Pool Service for over 15 years. They have always be responsive to us as customers. Really nice people

Having had a very long association with Sterling Pool Service, I can Honestly give them the highest rating in every area of their business, Integrity, Professionalism, and "old fashion" business attitude that is refreshing.

This is our second house with a pool for which we have used Sterling Pool. We have been customers for over 15 years. The owners are honest and caring about their customers. We are able to call or email and receive a response immediately with a service call quickly following. You cannot go wrong with this company. ***** and ***** ******, Dallas

They replaced my pool equipment when it was damaged by the hail storm 2 years ago. They were out quickly and had my pool up and running within a little over a week. They are professional, on time, and call ahead so I can corral the dog and unlock the gate. If they don't have an answer they call the manufacturer and get the necessary information to complete the job.

My phone calls and requests are always answered quickly and Kindly. The cleaning and servicing is excellent. Highly recommend! Like