Job completed for Jim R.

Completion date: November 25, 2019

Location: Plano, TX

Why did the customer contact us?

Jim is a weekly pool service customer. His pool cleaner reported the pool was not running upon arrival even though it has a freeze guard. He attempted to get the equipment running but the pump was unable to catch prime.

Solutions provided:

The lead tech. went to his house for a diagnosis. The freeze guard was not functioning and he found a couple O-rings needed replaced. Jim was home while he was there so he showed him the problems and got approval for repairs on the spot. He had to make repairs to the freeze guard wiring / sensor and replaced the union gaskets and pump lid O-ring on the pool pump.

Team members on this project:

Jose