Job completed for Mark H.

Completion date: October 10, 2018

Location: Murphy, TX

Why did the customer contact us?

Mark is a weekly pool maintenance customer of ours. He called on Monday because he noticed his pool pump was not circulating water. Mark told us, "The gauge on the filter housing shows pressure, but no water is circulating even when I turn the valve on for the water features. They do not work. The filter pressure is at 20 and the water is very dirty."

Solutions provided:

After looking at Mark's pool pump, we suggested his variable speed pump was running at too low of a speed and needed to be set at a faster level. This did not solve the problem, so the owner of Sterling Pools went to his house. After a thorough inspection of his equipment and valves, it was determined the filter had not been cleaned. The situation required a filter clean service as well as a salt cell clean. After the technician performed these tasks, there was noticeable circulation in the pool and water flowing freely through the pool pump.