Job completed for Jason S.

Completion date: August 6, 2018

Location: Dallas, TX

Why did the customer contact us?

Jason is a new weekly service customer of ours. He emailed us, "You recently installed a new Polaris sweeper and it was doing great but it stopped working earlier in the week. We got it to work again for a few days, but now it is not working again. The algae from lack of circulation has built up pretty badly. I went to Leslie's Pool Supplies and they recommended adding some algaecide, which I added yesterday. But the algae is so bad, it barely made an impact. Could you please send someone out to fix the sweeper and help treat the pool to get it back to blue again?"

Solutions provided:

Our owner Kevin went to Jason's house to see what is wrong. He found the Polaris hose screen to be fully packed with debris and DE from the pool filter. This means that there are one or more broken parts inside the filter that need to be replaced. We had to perform a filter clean service to determine which part(s) were bad. Kevin found two bad/broken grids and three others that were crushed and needing to be replaced. He replaced all five of the affected grids, started the pool, added DE through the skimmer for the filter and cleaned the pool. After Jason let the pool run for a few days, he emailed us back and say, "Thank you guys for your help. The pool is clear, blue and wanting to be swam in. You guys are awesome!"